Entrusting someone with something as special as a memorial service or funeral for your loved one can feel daunting. Below are a small selection of the kind words and feedback I’ve received from families I’ve had the honour and privilege of working with . . .

'On behalf of the family and our Aunty Pat I wanted to sincerely thank you for guiding her funeral service yesterday. We were so impressed with your kindness and professionalism and most of all, your empathy for our situation. Your care and support throughout the process since you were recommended to us has been exemplary. We can only conclude that our aunt must have chosen you herself to help and guide us through. We’re all certain she would have liked you very much. As you said in your wonderful welcome words, that, to quote Bette Davis, “there comes a time in every woman’s life when the only thing that helps is a glass of champagne”. We’re sure she would have loved to have shared a glass with you'. - KT, November 2025

'Thank you for the wonderful job you did organising and conducting the service for my brother. Everything about it was exactly right - moving, but with some chuckles too. We and our Canadian family will treasure the video for many years.' - PM, October 2025

'I have never been to a service like yours before. It was very caring and beautiful, I hadn't realised that a funeral could feel like that, so thank you. I will never forget it'. - JM, October 2025

'From our first contact, Louisa’s help in planning and delivering my Dad’s funeral was perfect. She gently guided us through the process and listened to our wishes with deep respect. Louisa accommodated everything we wanted to make happen and helped to make Dad’s funeral truly personal and beautiful. We are very grateful that we got to remember him with such grace. Thank you Louisa.' - KE, September 2024

'My mum and I are extremely grateful for the support and kindness you provided throughout arranging the funeral service and how helpful you were. We are very thankful for how you arranged the service and how you led it. The service felt very personal and my family loved it. It is hard to put our gratitude into words' - LL, July 2025

'I keep thinking about the funeral and how beautiful and loving it was, which has helped me tremendously, you were so professional.' - DT, July 2025

'Your sensitivity and understanding went above and beyond, and you captured exactly what we needed. The service was truly beautiful, and your thoughtful addition of the quote at the end was a stroke of genius, it brought a smile to our faces and was the perfect nod to his favourite show. Thank you for your kindness, your professionalism, and for making such a difficult day feel just that bit lighter.' - SF, June 2025

'I just wanted to say a massive thank you for all that you did for us. From initially coming to our home and hearing our stories, to putting them in your words so eloquently and uplifting. The empathy you afforded both me and the family through this whole stressful period was made so much easier, thanks to you. Everyone who joined us on the day spoke so highly of you and how amazing and uplifting the service was, many asked if you knew Jim personally! A credit to you Louisa and I have just one word – Perfect! Whoever gets you next, even under sad circumstances, will be very lucky. Once again, my thanks and gratitude for everything you did, especially for me.' - AT, May 2025

'On behalf of the family I wanted to thank you for all that you did in the preparation of and the leadership of our Mum's funeral. From our initial meeting we all felt that you understood us and what we wanted to achieve. You listened to us and helped us to create what was a really fitting tribute to our Mum. Thank you for taking the time to talk about children and funerals. What you said, and your approach to the whole service made it a very safe place for us all to be. Your gentle, calm approach to the celebration was recognised by everyone who attended and was very much appreciated.' - CN, July 2025

'I'd just like to say how grateful my mum, my brothers and I are for how you gently guided us through dad's funeral. I immediately felt reassured by your warmth and professionalism on our first call, and I know mum was equally delighted with that first meeting. On the day, we felt able to be ourselves because you gave us everything we needed: attention to our thoughts, a script which reflected our beliefs and wishes and a calming, compassionate way of being. We know that dad would have been incredibly impressed by you and grateful for the support you gave us. Thank you so much again.' - AN, July 2025

'I and the rest of the family would like to extend our gratitude to you for conducting the service yesterday. It was wonderful and we thought my dad had a fitting send off. We enjoyed the poem; for mum it was the first time she was aware it was part of the service and she loved it. The reference to food made us all laugh. All those attending commented on how well it was conducted as well, along with praise for your choice of words and the poem. Thank you again, you made what could have been a very sombre occasion instead a memorable and enriching one'. - SH, July 2025

'My family and I are so grateful for the beautiful service that you delivered for my husband's journey through life. Your every chosen word of kindness and care about his life was true of his nature. Your eulogy and the feedback we have received have been tremendous. I would recommend you without hesitation. Thanks so much again'. - RS, April 2025

'I just want to tell you what a beautiful service it was everyone said what lovely words that it was mum to the letter t I want to tell you how appreciative the family are and the poem you wrote captured my mums essence thankyou so much for being our celebrant we couldn't ask for any better you made a very difficult time for our family a little bit easier to bear' - JB, April 2025

'My Mum would absolutely have loved you and I just know her presence was everywhere on Friday. You are such a talented and special human.' - AE, April 2025

'You turned an event I had been dreading in to something really beautiful. As you know, my relationship with my Dad was complex and you hit the right tone in every single word you said. Somehow it's made me feel so much better and the poem you wrote was the icing on the cake'. - CT, March 2025

'Despite the tragic circumstances of my husband's passing, you made the funeral a beautiful reflection of his life. We all feel better for the calm and caring way you helped us in our darkest hour. From the bottom of our hearts, thank you'. - FB, November 2024

'May I thank you once again for your comforting delivery of my brothers funeral service at the North East Surrey Crematorium. As you were reading his eulogy it felt that you had known him - a truly remarkable gift that you have - and it brought such comfort to us all at what is always a time of painful sadness. It was comforting and peaceful to meet you'. - MS, October 2024

'Thank you so much for being a brilliant bright celebrant, you were perfect for our Mum's service. Once again I thank you for being such a calming person on a very stressful day and putting in so much work to make it as lovely as it could possibly be'. - GM, October 2024

'Thank you for your wonderful contribution to the Service of Celebration. I don’t think things could have gone any better and we have subsequently received nothing but thanks and best wishes from family and friends, not least the support and guiding words from yourself. Your poem “a toast” was so well received and everyone has confirmed that the tone, themes, music and overall approach was spot on and just what he would have wanted. The presence of the Choir and their contribution was the icing on the cake.' - KF, September 2024

'The poem and words that you wrote were beautiful, such a personal touch and very heartfelt. Thank you' - JB, September 2024

'My Mum would have loved it. It couldn't have been more her. Thank you for creating what we had hoped for' - ED, August 2024

'Your guidance throughout made the whole process easier and your recommendations of music, readings and poems, as well as writing your own beautiful words, were so helpful' - BM, July 2024